We aim to provide quality products and customer satisfaction. However, if you experience any issues with your AirDryer purchase, please review the following return policy:
1. Non-Damaged Items
- No Refund for Non-Damaged Items: Items that are not damaged or do not have sufficient proof of damage are not eligible for a refund.
2. Proof of Damage
- Required Evidence: In the event of receiving a damaged item, you must provide clear evidence of the damage through both video and pictures.
- Notification Period: You must notify us of the damage within 2 days of receiving the product.
3. Shipping Costs
- Non-Refundable Shipping Costs: Shipping costs are non-refundable unless the item was damaged due to an error on our part.
4. Return Shipping
- Customer Responsibility for Return Shipping: In cases where a return is necessary, you may be responsible for the return shipping costs unless otherwise specified by us.
Eligibility for Refunds
We offer refunds only in cases where the item has been proven to be damaged upon receipt. To be eligible for a refund, the following conditions must be met:
- Proof of Damage: You must provide clear evidence of the damage through both video and pictures.
- Notification Period: You must notify us of the damage within 2 days of receiving the product.
Steps to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service within 2 days of receiving your Air Dryer. Provide your order number and details of the damage.
- Submit Evidence: Submit clear video and photographic evidence of the damage to our customer service team as instructed.
- Review Process: Our team will review the evidence and determine the validity of the claim.
Refund Process
If your claim is approved, we will initiate the refund process. The refund will be processed within 30-40 days from the date of approval. Refunds will be issued to the original method of payment.
Important Notes
- Non-Damaged Items: Items that are not damaged or do not have sufficient proof of damage are not eligible for a refund.
- Shipping Costs: Shipping costs are non-refundable unless the item was damaged due to our error.
- Return Shipping: In cases where a return is necessary, customers may be responsible for return shipping costs unless otherwise specified.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for choosing AirDryer.